If you are unhappy with your purchase, please make sure to contact us with email at first. The unauthorized returns will not be accepted. All merchandise returns must be unworn, unwashed, original lace (uncut), original curl pattern (undispersed), and still, have the original package & gifts attached.
Returns accepted at our China and Canada offices.
1. If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason No restocking fee to be charged to the consumers for the return of a product.
2. Returned items must be unworn and unwashed and uncut and unstyled (free of any stains from makeup, deodorant, or wear) with gifts and product package attached. Defective items must be reported with Email within 30 days of receipt. If not reported, we will not issue credit. If you believe you have received an incorrect item, please contact us within 30 days of receiving your package. Report email: email@example.com.
3. Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product. If the returning is due to buyer’s problem. We does not provide return shipping labels. Restocking fees will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address. When delivered, the unauthorized rejection is not allowed, and the cost of unauthorized rejection/return will be borne by the buyer.
1. If the returning is due to our problems (Such as: Incorrect products, Quality problem of products), we will provide a full refund for you;
2. If the returning is due to buyer’s problems (Such as: Don’t like/want, Order wrong product/size ), we will remove $20 from your refund as loss of freight and handling fee, and you must contact us for returning within one month of receiving.
3. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If you no longer use the original card, please contact us in advance.
4. If you have any problems with order/products/payment, please contact with us at first. If you return the items without contacting us, or if there is no reason to dispute, we will not ensure your refund and make a complaint according to the policy.
You can cancel your order/item within 30 minutes through our customer service email firstname.lastname@example.org. For more than 2 hours, we can’t make sure if successful.
We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. if the product is already shipped out, we will not be able to change/cancel it for you.
After u received the hair , if you need to exchange , send us an email at email@example.com for the Return Info.
We reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
1. An irregular or excessive returns history;
2. An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items.
3. Potential fraudulent or criminal activity.
The incorrect items sent to us will be discarded upon receipt.
Excessive Returns: Our Customer Protection Team also handles situations in which a customer return history may be indicative of fraudulent activity . In these situations, the Customer Protection Team will reach out to discuss the situation and work with you to either resolve the issue or determine if we need to refuse service going forward. While we never want to reject a customer, we must ensure the safety, welfare, and comfort of all customers across the globe.
How does Buyer Protection work?
Please feel free to contact us if you have any further inquiries here